Shipping + Returns
 

Welcome to our store and thank you for choosing Rich & Roar. Our aim is to provide unique products and an easy shopping experience.

Terms of Use Agreement 
The use of this store is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this store indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Rich & Roar indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Rich & Roar. Rich & Roar reserves the right to make changes to this store and these terms and conditions at any time. By ordering on Rich & Roar you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at richandroar@gmail.com and we will remove you from marketing communications.

Refunds & Returns 

The buyer is responsible for inspecting the goods for fault and notifying us within 48 hours of receiving the goods should there be a fault.

Faulty goods must be notified to our team within 48 hours of receiving the product and will be processed in accordance with the manufacturer's warranty which will usually be supplied with the product. If the warranty details are not supplied please email richandroar@gmail.com.

In the unlikely event the product is faulty and the fault cannot be rectified under the manufacture warranty we will offer a complete exchange or if we are unable to exchange for same or similar we will offer a full refund.

Damaged goods must be notified to our team within 48 hours of receiving the product. Please make sure you open the package when it arrives and inspect it carefully. Please email clear images of the damages with a written description of the damages to richandroar@gmail.com. If the products are deemed damaged in transit, we will either arrange repair (when relevant) arrange replacement or if replacement is not available and the product is unusable, offer a full refund. If the product is deemed partially damaged but still usable we may offer a partial refund within reason.

Change of mind / Incorrect order - Please choose carefully as we do not offer a refund if you change your mind or order incorrectly. The products from Rich & Roar are one of kind pieces, each unique. The materials are carefully curated from some of the best commercial manufacturers. We source discontinued or leftover materials and reimagine these materials into beautiful, one-off homewares. We hope you love them as much as we do.

Sale Items unless damaged or faulty these are final. Please choose carefully as under no circumstance do we accept exchange or refund on a sale item.

If there has been an error or you have received the wrong products
We are very sorry. We ask that you contact us immediately so we may arrange the appropriate refund or replacements. Please email us a detailed explanation with photos to richandroar@gmail.com and we will promptly reply with a solution.

Privacy Policy

Collection of Personal Information - What do we do with it?

The information you provide for the purpose of completing your order is only used to fulfil your order. Personal information collected during our sales process includes your name, address and email address. Sharing of this information will be limited to partners or third parties who are integral to the order fulfilment process (courier companies, suppliers of custom made items).

Rich & Roar employs various services to monitor our website performance and visitor browsing characteristics. When browsing our store, we automatically receive your computer's internet protocol (IP) address. This information is aggregated and analysed to determine how the content provided (website, blog, newsletters, promotions) may better match visitors’ needs.

Anyone who participates in interactive activities (contests, membership programs, message boards, purchases, newsletter subscriptions, surveys etc.) may be asked to provide information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. Furthermore that information may be used to design the marketing messages received by the recipients.

Consent - How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. As stated above, for secondary reasons, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting our Privacy Compliance Officer at richandroar@gmail.com or mail us at:

Rich & Roar
Suite 9, 283 Alfred Street North
North Sydney NSW 2060
AUSTRALIA

Disclosure

Information about individuals will not be disclosed without consent, except where required by law.

Security & Payments

To protect your personal information, we take reasonable precautions and follow industry practices to best ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our website is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Third-Party Services

As stated above, Rich & Roar limits the sharing of information to partners or third parties who are integral to the order fulfillment process (courier companies, suppliers of custom made items).

Please note that sites linking to www.richandroar.com may have different privacy policies. Rich & Roar will provide links to third party sites that may have different privacy policies in our communications (website, blog, newsletters, surveys).

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Cookies

Cookies can be used to improve your experience whilst shopping (by remembering what was in your cart between visits). A cookie is a small data file that is sent to and shared with your computer. You can control the use of cookies via the settings on your browser.

Changes to this Privacy Policy

Rich & Roar reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon appearing on the website. If we make material changes to this policy, we will notify you here that is has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Order Acceptance Policy 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rich & Roar reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Liability 
Rich & Roar is not liable for any losses or damages caused by this store or any store linked to or from it. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
 
Legal Capacity to Transact 
If you are under 18 years of age, you cannot order via the Rich and Roar website without parental permission. Should we suffer any losses as a result of a transaction by a minor using Rich & Roar website, we reserve the right to seek compensation for such losses from the parents or guardians of the under aged individual.
 
Warranties 
All warranties offered are the manufacturer’s warranties and not that of Rich & Roar.
 
Change of Address 
Rich & Roar cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. 
 
Payment
We accept VISA, Mastercard, Stripe or Direct Deposit (on request).

Delivery, products, availability & assembly

Orders are processed within two business days after payment is received excluding NSW Public Holidays. We will send orders with Australia Post. For orders placed for European products may that take four to six weeks to dispatch. Your order will be sent the next business day after we are in possession of the goods. Please retain your tax invoice as proof of purchase, which is required for any warranty claims.

Due to popularity or interruption of supply, some items may be unavailable or out of stock. In the event that an item is not available and will therefore exceed our recommended delivery time we will contact you to let you know the soonest expected time of arrival. Delivery for some items that are sourced from overseas or are manufactured to order will exceed the general estimated delivery time. Check the item listing for extended lead times. Rich & Roar does not take responsibility for shipping delays and does not offer compensation. Full shipment details and updates are available on request.
 
Typographical Errors 
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Rich & Roar shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Rich & Roar shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rich & Roar shall immediately issue a credit to your credit card account in the amount of the charge.
 
COVID-19

Some changes to our office, showroom appointments and delivery times may affect your orders.

Questions and Contact Information

If you have any questions or if you would like to access, correct, amend or delete any personal information we have about you, please contact us at richandroar@gmail.com or mail us at:

Rich & Roar
Suite 9, 283 Alfred Street North
North Sydney NSW 2060
AUSTRALIA